Email to WorldStores Customer services dated 30th April 2012 13:35
Dear Sir/Madam,
On Friday, I was due to recieve a
replacement leather candy corner sofa (a replacement for the original
replacement - which turned out to be two 2 seater sofas and a random
corner square) and instead the courier company wanted to drop off a 3 seater sofa and a 2 seater sofa. These were turned away at the door because somehow, yet again they were the wrong item!
How is this so difficult to organise?
It has now been seven months since the original order was placed. Four months since the sofa was actually recieved and we had hardly any use of it at all before it started sinking.
Your company offered a replacement or a refund and I made the mistake
of accepting a replacement. I have now had enough of these farcial
attempts at replacments. I asked for a phone call following the failed
delivery on Friday but have yet to recieve one, so I assume that your
company is going to handle this with its usual level of service....none.
I want my money back, not some...not a token gesture...all of my
money back. This was £599.99 After I recieve my money back, you can have
the two 2 seater sofas and the corrner square back at your expense.
I will be consulting with a solicitor later this week and have also contacted BBC's Watchdog programme.
Regards,
No comments:
Post a Comment