Last year I blogged in great detail about my feud with Sofasworld.co.uk here
Since then we have had problems with the sofa starting to sink, a behaviour you wouldn't expect in a couch that was barely 3 months old.
I contacted my "good friends" at Worldstores (the parent company) via their new email contact form - no doubt implemented following a lot of abuse to their customer services email address because I simply didn't have the energy to go through yet another 30 minute hold music festival.
In a shocking twist, they offered to replace the sofa at no charge. We readily accepted and (as history should have taught me) things went downhill from there...
They told us that the new sofa would arrive yesterday and it would be collected by a seperate courier firm. Of course, the collecting courier arrived and took one look at the sofa and ran fast, claiming it was too heavy. The new couch never arrived. I continued to not hold my breath.
Last night (you know, after the couch was supposed to have been collected), I recieved a returns form via email to attach to the couch.
Today, I recieved a phone call apologising for the lack of collection or delivery and promising that everything would happen today and indeed it did.
Approx 40 minutes ago, Sofasworld collected the old corner unit couch and provided us with... two two-seater sofas and a random corner section of a couch, not discovered until the couriers had run away at speed. Colour me unimpressed.
After yet another exciting phone call, I'm now promised ANOTHER replacement for Thursday (which will no doubt mean Friday).
I hate Sofas.
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