vs. SofasWorld.co.uk Part III

Email to WorldStores Customer services dated 30th April 2012 13:35

Dear Sir/Madam,

On Friday, I was due to recieve a replacement leather candy corner sofa (a replacement for the original replacement - which turned out to be two 2 seater sofas and a random corner square) and instead the courier company wanted to drop off a 3 seater sofa and a 2 seater sofa. These were turned away at the door because somehow, yet again they were the wrong item!

How is this so difficult to organise?

It has now been seven months since the original order was placed. Four months since the sofa was actually recieved and we had hardly any use of it at all before it started sinking. Your company offered a replacement or a refund and I made the mistake of accepting a replacement. I have now had enough of these farcial attempts at replacments. I asked for a phone call following the failed delivery on Friday but have yet to recieve one, so I assume that your company is going to handle this with its usual level of service....none.

I want my money back, not some...not a token gesture...all of my money back. This was £599.99 After I recieve my money back, you can have the two 2 seater sofas and the corrner square back at your expense.

I will be consulting with a solicitor later this week and have also contacted BBC's Watchdog programme.

Regards,

vs. Sofasworld.co.uk Part II

Last year I blogged in great detail about my feud with Sofasworld.co.uk here

Since then we have had problems with the sofa starting to sink, a behaviour you wouldn't expect in a couch that was barely 3 months old.

I contacted my "good friends" at Worldstores (the parent company) via their new email contact form - no doubt implemented following a lot of abuse to their customer services email address because I simply didn't have the energy to go through yet another 30 minute hold music festival.

In a shocking twist, they offered to replace the sofa at no charge. We readily accepted and (as history should have taught me) things went downhill from there...

They told us that the new sofa would arrive yesterday and it would be collected by a seperate courier firm. Of course, the collecting courier arrived and took one look at the sofa and ran fast, claiming it was too heavy. The new couch never arrived. I continued to not hold my breath.

Last night (you know, after the couch was supposed to have been collected), I recieved a returns form via email to attach to the couch.

Today, I recieved a phone call apologising for the lack of collection or delivery and promising that everything would happen today and indeed it did.

Approx 40 minutes ago, Sofasworld collected the old corner unit couch and provided us with... two two-seater sofas and a random corner section of a couch, not discovered until the couriers had run away at speed. Colour me unimpressed.

After yet another exciting phone call, I'm now promised ANOTHER replacement for Thursday (which will no doubt mean Friday).

I hate Sofas.